Oversee customer service & support processes and organize them to enhance customer
satisfaction.
Supervise staff from different direct/indirect departments and provide constructive
feedback.
Ensure that the company runs with legality and conformity to established regulations.
Help to create a friendly team environment, providing support to colleagues & residents.
Act as a role model for the team; setting and promoting a high level of service standards.
Drive efficiencies for reactive and planned business.
Manage the shift supervisor/s in scheduling the overall teams working activities.
Vendor management and SLAs.
Plan and organize effectively, with excellent attention to detail and problem-solving skills.
Effectively engage with customers, colleagues and team members alike.
Ensuring that security and safety regulations are met.
Managing the overall P&L and sales for the property

Assistant Resident Manager/Resident Manager (Gurgaon)

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